We are currently looking into a potential issue with the game client that is causing crashing and client freezing for some players. If you are currently experiencing this kind of issue, we would like to collect some information from you in order to have these problems addressed. To do this, please open a support ticket with us at http://help.soe.com and include the following:
1. A dxdiag and msinfo file from your system (instructions on how to create these files can be found here: http://help.soe.com/app/answers/detail/a_id/28973 )
2. Are you currently using any custom user interface (UI) add-ons?
3. What zone are you currently encountering these issues in?
4. What server do you currently play on?
5. How long have you been experiencing these issues?
Once your ticket has been submitted please either send me a private message with your ticket number, or post the ticket number as a response to this thread.
As always, if you have any additional questions in the mean time, please let me know and I'll be happy to help.
Wednesday, July 02, 2014
From the SOE forum: