Crashing Issues Still Under Investigation

People are reporting crashing issues. Two kinds of issues seem to be occurring. One is simply having the game crash for no apparent reason. The other seems to be related to when people Alt-Tab. Both kinds of crashes seem to get one or both of the following error messages:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: game path\eqgame.exe
abnormal program termination

EverQuest Windows - Application Error
The instruction at 0x70cfba63 referenced memory at 0x70cfba63. The memory could not be read.
Click OK to terminate the program.

To report errors, you can send email to equserclient@soe.sony.com with as much information as you can of how it happened. Attach to your email your debug.dmp and dbg.txt files. They can be found in your Logs folder inside your EverQuest folder.

As for the Alt-Tab issue, Technical Support Representative Alexander S posted the following:

Hello My friends! I understand there's been quite a bit of you guys experiencing crashing issues when Alt tabbing. I encourage you each to send support tickets so we can find a correlation between the computer's experiencing this. Since this isn't happening to all the players, then we will need to do some research by gathering DXdiag/Msinfo information from players who are experiencing this issue. With your Cooperation, we will be able to get this resolved! Thank you again for your patience!

He posted also links explaining how to gather the info:

How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939

How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

UPDATE:

J. Chan, Lead Programmer for EverQuest, replied to a player's questions:

If it gives you the box to send it [crashing information] to Sony, you don't need to do anything else.

If however it doesn't give you that box, please look in your [EverQuest Client]\Logs directory and e-mail the dbg.txt and debug.dmp file to EQUserClient@soe.sony.com.  Also please include what you were doing before the crash.  We'll want this information after you crash but before you reload EQ.

The standing around crash and the alt-tabbing issues are separate issues and we're trying to track them down separately.